1. Our privacy policy
Policy version: March 1, 2026
https://www.carecoins.co.uk and https://www.carecoinscommunity.co.uk (our website) is provided by carecoins C.I.C ('we', 'our' or 'us'). We are the controller of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Given the nature of our website, we do not expect to collect the personal data of anyone under 13 years old. If you are aware that any personal data of anyone under 13 years old has been shared with our website please let us know so that we can delete that data.
This version of our privacy policy is primarily written for adults, including parents and guardians of child users.
What this policy applies to
This privacy policy relates to your use of our website only.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.
2. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
- your name, address and contact information, including email address and telephone number and company details;
- information to check and verify your identity, eg date of birth;
- your gender, if you choose to give this to us;
- location data, if you choose to give this to us;
- information concerning your medical history, current medical health conditions and medical requirements;
- your billing information, transaction and payment card or other payment method information;
- bank account and payment details;
- details of any information, feedback or other matters you give to us by phone, email, post or via social media;
- your account details, such as username and login details;
- your activities on, and use of, our website;
- your personal or professional interests;
- information about the services we provide to you;
- your contact history and purchase history;
- information about how you use our website and technology systems; and
- your responses to surveys.
You must provide this personal data to use our website and the services on it unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website or any services on it.
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.
3. How your personal data is collected
We collect personal data from you:
- directly, when you enter or send us information, such as when you register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys, and
- indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on 'Cookies' below.
4. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, eg:
- where you have given consent
- to comply with our legal and regulatory obligations
- for the performance of a contract with you or to take steps at your request before entering into a contract, or
- for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).
The table below explains what we use your personal data for and why.
5. How and why we use your personal data - Special category personal data
Certain personal data we collect is treated as a special category to which additional protections apply under data protection law:
- personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership;
- genetic data;
- biometric data (when used to uniquely identify an individual); and
- data concerning health, sex life or sexual orientation.
Where we process such special category personal data, we will also ensure we are permitted to do so under data protection laws.
6. How and why we use your personal data - sharing
See 'Who we share your personal data with' for further information on the steps we will take to protect your personal data where we need to share it with others.
7. Marketing
We will use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.
We have a legitimate interest in using your personal data for marketing purposes (see above 'How and why we use your personal data'). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
- contacting us (see 'How to contact us' below), or
- using the 'unsubscribe' link in emails or 'STOP' number in texts.
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.
8. Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our products and/or services to you, eg payment service providers and therapy providers;
- other third parties we use to help us run our business, eg marketing agencies or website hosts and website analytics providers; and
- our bank.
We or the third parties mentioned above occasionally also share personal data with:
- our and their external auditors, eg in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
- our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
- law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; and
- other parties that have or may acquire control or ownership of our business.
9. Who we share your personal data with - further information
If you would like more information about who we share our data with and why, please contact us (see 'How to contact us' below).
10. How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it is used.
Different retention periods apply for different types of personal data.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
11. Cookies
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.
12. Your rights
- Access to a copy of your personal data – The right to be provided with a copy of your personal data
- Correction (also known as rectification) – The right to require us to correct any mistakes in your personal data
- Erasure (also known as the right to be forgotten) – The right to require us to delete your personal data—in certain situations
- Restriction of use – The right to require us to restrict use of your personal data in certain circumstances
- Data portability – The right to receive the personal data you provided to us in a structured format
- To object to use – The right to object to direct marketing or certain other uses
- Not to be subject to automated decisions – We do not make automated decisions
- The right to withdraw consents – You may withdraw consent at any time.
13. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
14. How to complain
The UK's Information Commissioner may be contacted using the details at https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113
15. Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you.
16. How to contact us
Carecoins C.I.C
18 The Triangle
Nottingham
NG2 1AE
United Kingdom
Email us on care@carecoins.co.uk
Call us on 0300 002 0061
17. Do you need extra help?
If you would like this policy in another format (for example audio, large print, braille) please contact us (see 'How to contact us' above).